Advice and implementation in each one, not one without the other. Pick whichever matches where you're starting from.
Every founder I work with is somewhere different. Some know exactly what they want built. Some need ongoing support across multiple areas of the business at once. If you're not sure yet which of those you are, a free discovery call sorts that out before you commit to anything.
I'm Steph Redi, an operations partner and business systems specialist working with service-based founders across Australia. Whatever the starting point, it draws on the same background: EA, business manager and operations specialist roles in financial services, now applied to your business.
That can mean inbox and calendar management, task tracking and administration, or it can mean SOPs, process mapping, AI integration and automation, whatever's actually creating the bottleneck. If that includes AI tools you know you should be using properly but haven't had time to set up, that's exactly the kind of thing this covers.
The two offers below are designed to meet those starting points, and they're designed to work together. A build can be followed by ongoing support, and a retainer can include scoped builds inside it. Start where you are, move as the business shifts.
Still not sure? Book a free 30-minute discovery call. I'll ask a few questions and point you in the right direction.
Your strategic operations partner, on a monthly basis.
An ongoing engagement where I advise on what needs to change, then implement it myself. Some months that's inbox and calendar management, task tracking or administrative support. Other months it's SOPs, process mapping, or the AI integrations and automations that fix something for good. You bring me the problem, whatever it is, and I come back with a solution and build it. Advice and implementation in one engagement, not two separate hires.
Most retainer clients use their hours across a combination of strategic operations work, one or two system builds or automation updates each month and ad-hoc execution support where it makes sense.
We work out the right scope together on your discovery call, based on what the business actually needs. From $1,500/month.
Read more about the Monthly RetainerA custom build designed around how you actually work.
A fixed-scope engagement for founders who already know what needs building. I scope, design and build the system around how your business actually operates, not retrofitted from a template. When it's done, you own everything: full documentation, a handover session and a system you can run without me.
Common buildsEach project is scoped individually. Your investment is confirmed in your proposal after the discovery call, based on what the build actually requires.
Read more about Project Builds| Monthly Retainer | Project Builds | |
|---|---|---|
| Best for | Founders who need ongoing support across multiple areas | Founders who know exactly what to build |
| Output | Ongoing strategic operations partnership | A custom system, built and handed over |
| Engagement length | 3-month minimum, then ongoing | 2 to 8 weeks |
| Investment | From $1,500/month | Custom priced |
| See the Retainer | See the Build |
Some founders already know they need ongoing support and go straight to the retainer. Others know exactly what needs building and go straight to a project build. If you're not sure which, book a free discovery call and I'll point you in the right direction. The right entry point is the one that matches what you need right now.
If you'd like to see what these systems actually look like once they're built, the portfolio has examples of real builds for real businesses.
The FAQ page covers the most common ones. Or book a free discovery call and ask me directly.
Book a free 30-minute discovery call. We'll talk through where things stand, what's slowing things down the most and whether working together makes sense.